Effective Date: [29/04/2025]
At DIGISIETY, we strive to ensure that our customers are fully satisfied with their purchases. However, due to the nature of digital products, we have specific guidelines for refunds. Please read our Refund Policy below to understand the conditions under which a refund may be requested.
1. Eligibility for Refunds
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Digital Products: As a digital store, our products are delivered instantly after purchase, and as such, we generally do not offer refunds once a digital product has been accessed or downloaded.
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Exceptions: We may offer refunds on a case-by-case basis if the digital product is defective, contains errors that prevent it from being used as described, or if there is a technical issue that our support team is unable to resolve.
2. Requesting a Refund
If you believe you are eligible for a refund, please follow these steps:
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Contact Us within 7 days of the purchase at support@digisiety.shop with your order number and a detailed explanation of the issue. Be sure to include any relevant information to help us assess your situation.
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Assessment: Our support team will review your request and respond within 1 business days. If we require additional information, we will let you know.
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Decision: We will notify you whether your refund request is approved or denied. If approved, we will process the refund to the original method of payment.
3. Non-refundable Situations
The following scenarios are not eligible for a refund:
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The customer has already downloaded or accessed the product.
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The customer changed their mind after purchase.
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The customer failed to follow the product’s usage instructions.
4. Technical Issues
If you encounter a technical issue with your product that prevents you from using it as intended, please reach out to our customer support team immediately at support@digisiety.shop. We will work with you to resolve the issue, which may include troubleshooting, providing an alternative solution, or offering a replacement.
5. Refund Process
If your refund request is approved, the refund will be processed within 2 business days and will be credited to the original payment method used during purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider’s processing times.
6. Contact Information
If you have any questions or need assistance with your refund request, please contact our support team at:
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Email: support@digisiety.shop